Free plan; Connect Domain: $5 a month (not available in the US . Your account may be suspended for failure to provide Grailed with all relevant tax information. The Services are accessible to certain international Sellers and Buyers. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Graileds Terms of Use state that all sales of goods through their website are final, binding, and not eligible for any return or refund of any nature. That's why we offer refunds for orders that qualify for Grailed Purchase Protection (which may include orders that never arrive, inauthentic items, and items that significantly differ from their listing for example, in color, size, condition, etc.) Further, to protect ourselves from risk of liability for your actions as a Seller, we may at times recommend that an applicable Payment Processor restrict a Seller's use of that Payment Processor's services based on certain factors, which may result in such Payment Processor imposing such restrictions. Seller hereby agrees to such automatic debiting. For more information, please see our Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Returns 19. Value 23. Can You Get a Refund on Grailed? When scrolling through pages and pages of product, you're bound to come across some of the most coveted collabs and releases of the last few seasons. Seller Commission and Payment Processing Fees. As a Seller you are responsible and agree to collect, pay, report, and remit any and all local, state, provincial, federal, or international taxes (including VAT and sales tax) that may be due by you, and as a Buyer you agree to pay any and all local, state, federal, or international taxes (including sales taxes) that may be due by you. To do so, go to your account settings and select the Cancel Offer button next to the offer in question. The most common type of fake is a counterfeit item. You assume certain risks in using a marketplace service such as Grailed. All off-site activity is strictly at your own risk. Look for the "Activity" tab on the navigation bar and click it. Time Limit on Dispute Filing. You can only use, This is a heads up that these Terms have a provision where you agree to resolve all disputes with, Unfortunately, we cannot control all user conduct on a marketplace like. 1. If you have purchased an item on Grailed and would like a refund, you may request one within 48 hours of the transaction. Buyers can buy Products from you immediately at the listed price. as the payment method to process transactions, you can request your money back by raising a claim on PayPal. Call Us Today! In addition to the disclaimers listed in Section 15 below, you agree and acknowledge that with respect to any purchases of Products (a) the sale is solely between Buyer and Seller and Grailed is not a party, unless Grailed directly lists a Product Listing; (b) Buyers and Sellers are responsible for investigating and resolving disputes (including returns and refunds of any Products purchased); (c) Grailed is not and will not be responsible for the acts or omissions of any Payment Processors, including any failure or refusal by them to process a transaction; and (d) Grailed will not be liable for any unauthorized or failed transactions (Grailed's enablement of a transaction does not mean that a Buyer has sufficient funds, or that the transaction will be authorized or processed). We offer Purchase Protection for buyers and sellers The Grailed marketplace is safe thanks to our team of world-class curators and community self-policing. PLEASE help !! Commission rates are subject to change at our sole discretion, upon notice to you. Also, please note that if you knowingly misrepresent that any activity or material on our Services is infringing, you may be liable to Grailed for certain costs and damages. Seller hereby agrees to such automatic debiting. Log into your Grailed account and locate the sale in your Message Inbox. Sellers must pay Grailed a commission on the total transaction amount received by a Seller (including VAT, if any, and shipping costs) in respect of any sale of a Product through the Services. The section titles in these Terms are for convenience only and have no legal or contractual effect. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. You agree to first contact us and try to resolve the dispute with us informally. Unfortunately, issues with listings come up, so we need to be able to remove problematic listings. Log in to https://www.paypal.com/us/home 2. If you dont ship on Grailed, you may be subject to a number of penalties, including but not limited to: -Your account may be suspended -You may be banned from the site -Your listings may be removed -You may be unable to leave feedback for the buyer -The buyer may be able to leave negative feedback for you In addition, if you dont ship on Grailed, the buyer may be entitled to a refund of their purchase price, plus shipping costs. Grailed will determine in its sole discretion whether to refund a purchase under the Purchase Protection after an investigation. Prior to purchasing products from a Seller, you are advised to independently verify the applicable information and read any applicable Seller's sales, legal and privacy policies. Founded in 2018, Grailed has quickly amassed over 3.7 million users and boasts a clientele peppered with some A-list names, including Kanye West and A$AP Rocky. Seller Protection. If the seller agrees to issue a refund, they should do so through the PayPal claim exclusively. According to a recent article, Grailed has approximately seven million users and over three million product listings. Grailed will review your request and may issue a refund if they determine that you are eligible. I hope not, TLDR : am i obligated to refund the buyer once they get the item just because they changed their mind on a binding offer. As a Seller, you agree that: (a) you are solely responsible for the accuracy and content of any Product Listing, including its lawfulness; (b) you agree that you have all rights necessary to sell your Products; (c) you will not list or sell any counterfeit Products; (d) we cannot guarantee exact Product Listing durations; (e) we may modify Product Listings at our sole discretion; (f) we reserve the right to delete any Product Listings for any reason upon notice to you; and (g) a Product Listing is not guaranteed to appear or not appear in any particular search and browse results. Reddit and its partners use cookies and similar technologies to provide you with a better experience. When a Seller runs a promotion or discount, Seller is obliged to follow all laws (including consumer protection rules) that apply. Sometimes items get sold before that can be reflected on our platform. Engage in any harassing, threatening, intimidating, predatory or stalking conduct; Use or attempt to use another user's account without authorization from that user and. As limited by the FAA, these Terms and the JAMS Rules, the arbitrator will have exclusive authority to make all procedural and substantive decisions regarding any Dispute and to grant any remedy that would otherwise be available in court, including the power to determine the question of arbitrability. For more information on Payment Processors see Section 14. sweet potato sushi roll calories. If you and Grailed cannot reach an agreement to resolve the Dispute within thirty (30) days after such Notice is received, then either party may submit the Dispute to binding arbitration administered by JAMS or, under the limited circumstances set forth above, in court. Seller Promotions and Seller Generated Offers. Since we are not the payment processors, we cannot provide payment support to you or guarantee payment features. Shouldnt need anymore info than that. Counterfeiters will often create fake versions of popular items and try to sell them for a lower price. The Grailed services, including the website located at www.grailed.com and the Grailed mobile apps (collectively, the "Services") are a marketplace where users can offer, sell, buy, and discover products ("Products"). Grailed is not involved with, nor provides a warranty for, any transaction between Buyer and Seller, nor has title to any Products. When I told him to relist, he said he wants the money now and wants to refund asap. Tell them they can sell it on if they no longer want it. You may not (and shall not permit any third party to) create, post, store or share any User Content that: Enforcement. Are you looking to sell your designer shoes, but not sure where to start? however it is entirely up to your discretion, and are in full control to refund the buyer if you choose to and feel more comfortable doing so. However, as the marketplace grew, its selection diversified. Whilst the debt remains outstanding, Grailed may suspend or terminate your access to the Services in accordance with these Terms. DoNotPay Helps eBay Buyers Get a Refund in No Time DoNotPay is the most efficient way to get a refund, regardless of the carrier company. But its all money, your money that youre entitled toand it can quickly mount up to a considerable sum. Few hours later they message me saying they made a mistake and wanted a refund. To the extent permitted by applicable law, Grailed may (a) modify, update, suspend, or discontinue any aspect of a payment feature; (b) impose limits on certain features and services; or (c) restrict your access to or use of parts or all of the payment features, in each case at any time and without liability or other obligation to you. Ill be returning the item go ahead but you wont get a refund lmao. grailed buyer wants refund. Or you can add the address when creating a listing. Click I want to receive a refund. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. What should i do? Please note that parental control protections (such as computer hardware, software, or filtering services) may be commercially available to assist you in limiting access to material that is harmful to minors. If he has no proof of inauthenticity outside of it feels different then he has no right to a refund. I do not want to refund either becayse i want the sale obviously. Moreover, transactions conducted outside of the Services are not eligible for any protection provided by Grailed or the Grailed Purchase Protection (defined below). if youre dissatisfied with your purchase or if you didnt receive the item at all. The first is to check the sellers feedback score. Conversation update: https://i.imgur.com/w2OvhQD.png, If you have the order confirmation send it his way for his own peace of mind but in my view the buyer has no grounds for a refund here. Please see 17 U.S.C. There is no one-size-fits-all answer to this question, as everyones level of trust may vary. When you make an offer for a Product, YOU ARE COMMITTING TO PURCHASE THE PRODUCT, YOU ACKNOWLEDGE THAT PAYMENT FOR THE ACCEPTED OFFER PRICE BECOMES DUE AND PAYABLE AND WILL BE TAKEN FROM YOUR PAYMENT METHOD OR YOU WILL BE DIRECTED TO COMPLETE THE CHECKOUT PROCESS (AS APPLICABLE IN YOUR JURISDICTION). Luckily, DoNotPay can assist you with filing a claim and demanding your money back. All you need to do is input your return address into your address book via the Settings page. and our Log in to your PayPal account to check the status of your refund request. You should file a Missing Mail claim with your local postal service, or contact your local law enforcement to file a report of Stolen Property. However, we can say that Grailed is a safe and reliable platform to buy and sell designer clothing and accessories. The JAMS Rules are available on the JAMS website and are hereby incorporated by reference. Seller is responsible for the contents of their parcels and must comply with all terms and conditions of the shipping carrier. Bear in mind that if you use PayPal's guest checkout or pay with your credit or debit card, you will not be eligible for the purchase protection. All offers sent on Grailed are binding, which means a buyer is obligated to purchase an item if their offer is accepted. Holding the line when calling customer service, Securing refunds or compensation for delayed or canceled flights, Tracking down scammers behind illegal robocalls, Protecting yourself from stalking and harassment, Suing people and companies in small claims court. Grailed may (but is not obligated to) provide access to certain features and tools to international Sellers and Buyers, such as estimated local currency conversion and integrated international shipping, customs, and tax tools. Press question mark to learn the rest of the keyboard shortcuts. Grailed is designed specifically for buying and selling menswear, meaning buyers can find a wider selection of items in this category. You (as a Seller) and Grailed are independent controllers of Buyer data. Find high-quality men's and women's streetwear & designer pieces from the brands you love at Grailed, the community marketplace for men's and women's clothing. Grailed will then investigate the claim and issue a refund if the claim is found to be valid. Process. All sales on Grailed are final. you are not obligated to refund the buyer, and if they chargeback or open a claim please contact us ( help@grailed.com) and we will make sure both you are protected and this user is spoken to and dealt with. The failure of Grailed to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. It is authenticated, and i have not lied about the condition. Do not make offers or attempt to buy something if you do not intend to pay the agreed-upon price. 4. Yes, you can cancel a Grailed offer. Rent The Runway. Whilst the debt remains outstanding, Grailed may suspend or terminate your access to the Services in accordance with these Terms. If you receive an offer, you can accept, counter, or decline that offer. Seller may report the issue through the Services or by emailing help@grailed.com within ninety (90) days from the day of purchase. The Purchase Protection is only applicable to Buyer transactions through the Services, through a Buyer PayPal account (PayPal guest checkout is not eligible for the Purchase Protection), or Grailed Payments. Its not your fault and buyer doesnt deserve a refund. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. If you do not agree to the modified terms, you may send Grailed a written notification (including email) or cancel your account within those thirty (30) days. 15. Additionally, if you share User Content, you must be able to edit or delete it, and you must edit or delete it promptly upon our request. The only exception is when both the buyer and seller are located in the EU or another jurisdiction that does not allow automatically binding transactions. Returns/ Grailed Purchase Protection. This buyer made a binding offer so i accepted it. If you received the payment via PayPal, you can also refund your buyer through PayPal directly, by following the steps below. Product Listing Disclaimers. Include your order number and the reason for requesting a refund. Cookie Notice By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. These are usually items like designer clothes, shoes, or accessories. Dawkins is also the head writer and cofounder of theproearners.com. You have to sue us in NYC. Cookie Notice These Terms reflect the entire agreement between the parties relating to the subject matter hereof and supersede all prior agreements, representations, statements, and understandings of the parties. For purposes of this Section 20, a "consumer" means a person using the Services for personal, family or household purposes. Buyer wants to refund? Please reach out to the applicable payment processor with questions, concerns, or support issues. You must comply with the applicable data protection laws with respect to your use of Buyer data. Privacy Policy. Am I required to refund him even though the item was as described. If the buyer wins the claim that they've opened, you will have the opportunity to appeal it. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? For example, if an item is listed for a much lower price than it would be normally, it is likely a fake. grailed buyer wants refund User account menu. Please note that Grailed does not issue refunds for items that have been shipped. and our ANY DISPUTE MUST BE FILED WITHIN ONE YEAR AFTER THE RELEVANT CLAIM AROSE; OTHERWISE, THE DISPUTE IS PERMANENTLY BARRED, WHICH MEANS THAT YOU AND GRAILED WILL NOT HAVE THE RIGHT TO ASSERT THE CLAIM. If Grailed failed to honor your rights as a consumer, you should consider a lawsuit against the company in small claims court. We ask that you read these sections especially carefully to understand what rights you are giving up and what to do if this does not apply to you (hi E.U. Overview. Sales and coupons may not be used for fee avoidance. 14. Listing was authenticated by grailed. Binding Offers - Binding offers means that a buyer is . But its all money, your money that youre entitled toand it can quickly mount up to a considerable sum. If the seller doesnt resolve your problem, you can escalate the dispute to a claim. Unless otherwise agreed between the parties within fourteen (14) days of Notice of the Dispute, the mediator will be nominated by CEDR. Non-binding offers are offers made through PayPal guest checkout, Stripe ("Grailed Payments"), or if both you and the Buyer are located in the E.U. This is because all transactions managed via Grailed and PayPal are covered with the PayPal Buyer and Seller Protection programs. Click on the conversation from the buyer to view the tracking information details. Apparently the hoodie I sold does not fit the buyer (even though its a cropped hoodie so it's supposed to run small), and he wants a refund and wants to ship the hoodie back to me. The more documentation you have, the better your chances of winning your PayPal claim. Click File a Claim and click Continue. As far as I'm concerned, none of the reasons he has named above hold true as he should have known what to expect when he made the purchase. All Sellers must ship Products within seven (7) calendar days after a binding offer for a Product is accepted or after fund transfer is initiated by the Buyer for non-binding offers. For clarity, for purchases not made through PayPal, you may try to invoke Purchase Protection directly after failing to get resolution from the applicable Seller. Grailed can assist you in filing a PayPal claim to secure a portion of your money or the entire sum if the item you bought didnt arrive, or its description doesnt match what you received in terms of: Before you start the PayPal claim process, you should get in touch with Graileds support team by filling out the contact form so they can investigate the matter and take action against the seller, if necessary. Amscot Cash Advance Requirements?- How It Work. If a seller does not have an eligible account connected to their. Except for small claims disputes in which you or Grailed seeks to bring an individual action in small claims court located in the county of your billing address or disputes in which you or Grailed seeks injunctive or other equitable relief for the alleged infringement or misappropriation of intellectual property, YOU AND GRAILED WAIVE YOUR RIGHTS TO A JURY TRIAL AND TO HAVE ANY OTHER DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES, INCLUDING CLAIMS RELATED TO PRIVACY AND DATA SECURITY, (COLLECTIVELY, "DISPUTES") RESOLVED IN COURT. Purchase Conditions. Close. First, they use high-quality materials and shipping methods to ensure that your products arrive Proearners is a website dedicated to provide curated solutions to ecommerce consumers through our well-researched, and accurate information articles. All provisions of these Terms of Service which by their nature should survive termination shall survive termination, including, without limitation, licenses of User Content, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. You agree that Grailed is not responsible for reporting, collection, or payment of any taxes on your behalf except for jurisdictions where Grailed is required to as a marketplace facilitator. If you believe that you have a case for a PayPal claim, you should file as soon as possible. You can issue a full or partial refund within 180 days of the original payment date. Thanks for your blog, nice to read. THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. Privacy Policy. Users. The arbitrator may conduct only an individual arbitration and may not consolidate more than one individual's claims, preside over any type of class or representative proceeding, or preside over any proceeding involving more than one individual. We want our sellers to build their own customer service experience, so we let you be the first point of contact with dissatisfied buyers and choose to issue refunds. If the Buyer claim is eligible under the Purchase Protection, Grailed will reimburse the Buyer the amount owed on the Seller's behalf. An avenue for Grailed users to ask each other questions, offer tips for buying and selling, share steals, discuss favorite purchases, and build the community. Grailed sellers have up to 7 days to ship an item once it has been sold. We will notify you if a potential Buyer makes an offer on your Product Listings. Use of the word "including" will be interpreted to mean "including without limitation." You also agree that the Grailed Parties will have control of the defense or settlement, at Grailed's sole option, of any Claims. Buyer wants a refund. You are responsible for paying your own taxes. Arbitration proceedings will be held in New York, New York unless you are a consumer, in which case you may elect to hold the arbitration in your county of residence. If you choose to engage in off-site activities, Grailed makes no representations or warranties of any kind, express or implied, about the reliability, accuracy, suitability, safety, or authenticity of communications or transactions performed off-site or the individuals involved in such transactions. Yes, you can request a refund on Grailed. The seller protection program is only applicable to transactions through the Services, through PayPal, or Grailed Payments. Log in to your PayPal account to check the status of your refund request. Claiming your money back for a dissatisfactory purchase often seems like too much work, so you let it go. If you have already received your item, you are not eligible for a refund. Posted by u/[deleted] 1 year ago. With so many online and in-person resale marketplaces to choose from, it can be overwhelming to That's why we offer refunds for orders that qualify for Grailed Purchase Protection (which may include orders that never arrive, inauthentic items, and items that significantly differ from their listing for example, in color, size, condition, etc.) Notwithstanding, in the event Grailed determines that a shipment was not fulfilled (including if the tracking information provided appears to have been fraudulent), Seller is required to refund the applicable Buyer, regardless of Seller return policies. For E.U. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third-party beneficiary rights upon any other person or entity. Dont worrysince our app does the heavy lifting, the process involves minimal intervention on your end. Grailed is the largest marketplace for exclusively men's fashion. Keep on reading to find out which method suits you better. essence of the golden fleece titan quest Menu Toggle; coldwell banker huron, sd. He paid and everything and i got the package ready to ship tomorrow but he hits me up claiming the pants look off ( they were purchased through farfetch and are 100% authentic ) and wants a refund or he says he will file a claim through paypal. Buyer Data. If a buyer requests a refund on an item they purchased from you on Grailed, you are not required to provide one. Found the internet! You and Grailed agree that Disputes will be held in accordance with the JAMS Streamlined Arbitration Rules and Procedures ("JAMS Rules"). For any arbitration initiated by Grailed, Grailed will pay all JAMS fees and costs. This includes your right to obtain refunds where appropriate. Please read our full disclosure here. When I told him to relist, he said he wants the money now and wants to refund asap. Do not stop. Once you confirm, the offer will be canceled and the listing will be removed from your account. Press J to jump to the feed. International Buying and Selling. License to User Content. Any prices of Products included in any Product Listing are set by the applicable Seller that provides the Product and are subject to change. If you purchased something on Grailed and the item does not fit to your expectations, the seller may not be required to accept a return. Log In Sign Up. You agree to provide Grailed with all relevant tax information which Grailed may provide to any tax authority in connection with Grailed's tax liability and where applicable further authorize Grailed to release that information to such tax authority or other competent governmental body. You can find full instructions on how to complete a refund to a buyer here. After that, arbitration is a more informal way to resolve our disagreements than a lawsuit in court. Use on Behalf of Another. We do our best to encourage sellers to follow our listing guidelines, but not everyone follows them. Please respect our trademarks and brands. and our
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