If you send your log files, Authenticator app engineers will use them only to troubleshoot customer-reported issues. Also, my MS Authenticator does not receive any notifications. Full network access. No real company should ever ask you to read your verification code to them over the telephone - especially if they called you. change it to mobile connection to see if it is working3. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. steps: 2.If you give some error log, try to change network, try to use 4G or other WIFI network. For more information, review the Microsoft Privacy Statement. If you have an Android device, the ID.me Authenticator app is the best option. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. 01:53 AM Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. Tryto re-enable faceID or fingerprint in the device settings andrestartthe device. Go toAdd Account, selectPersonal Microsoft Account, and then sign in using your username and password. Q: How is my location information used and stored? View network connections. Q: Why when I try to use my camera to capture a Verified ID QR code it fails? Use Microsoft Authenticator option does not send notifications to my Android phone, Do you try to delete accounts on Microsoft. When you add a Microsoft account, the app requires network/internet connection. It is still a very reliable method of securing your online accounts, despite the fact that the app does not support Push Notifications. With the release of Authenticator 6.7.3 for iOS, the companion app was removed from the Apple Watch. This permission is required for sending notifications. They also might turn on Conditional Access to reduce the risk of unwanted access to those resources. The thing you have is your phone (set up with Authenticator and registered as a two-step verification proof.) Removing autofill data doesn't affect two-step verification. Multi-factor authentication (MFA) is becoming increasingly important as part of the Internet security revolution. If you don't see an answer to your question, go to theMicrosoft Authenticator app forum. Users will be notified when new uploads, events, and other important updates are added from the channels they subscribe to. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. Try to remove the account in Authenticator and try again to see if there's any different. On thePasswordstab in Authenticator, selectSign in with Microsoftand sign in usingyour Microsoft account. To learn more on how to allow Autofill for your organization, see Autofill for IT admins. The passwords are saved as part ofyour personal Microsoft accountand are also available when you sign in to Microsoft Edge with your personal Microsoft account. Q: Can I take screenshots of my one-time password (OTP) codes on the Android Authenticator? Q: How do I make Authenticator the default autofill provider on my phone? - last edited on TechCommunityAPIAdmin. This article answers common questions about the Microsoft Authenticator app. Q: How are my passwords protected by the Authenticator app? The app is available for free download on both Android and iOS devices. Can you get notifications from other apps? Thank you for writing to Microsoft Community Forums. Use fingerprint hardware. Q: Why do I only get notifications when the app is open? Yesterday I purchased a new Samsung phone, I performed the Smart Switch to move everything off my old Samsung phone to my new Samsung phone. Phone number is also correct. - edited My phone have been stolen, I had work account logged in there. You can use this feature on a device where your work or school account isnt added. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. Q: I got a prompt asking me to grant permission for the app to access my location. If you register your device with your organization, your organization can change this policy on your phone. If possible, you could install older version Microsoft Authenticator APP, you could search the installer file on Google. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Any personal data collected is limited to information needed to help troubleshoot app issues. Tap the three vertical dots at the top right, and then tap Settings.. after reset of settings in iOS by clicking Settings > General > Transfer or Reset Phone > Reset, the push notifications get disabled for Microsoft authenticator. Its essentially the same process you went through when you set up the account originally. Then install Microsoft authenticator on your new phone and tap "Begin Recovery." Your work or school accounts and your personal Microsoft accounts will have six or eight digit numbers visible in the full screen view of the account (accessed by tapping the account tile). A: You don't have to unlock your device to approve verification requests because all you need to prove is that you have your phone with you. To remove an account from your old phone, open Microsoft Authenticator on it. I did find some more notification settings for the app when I drilled down further, maybe I mucked with one of those. The app will request this permission only if your organization has a policy requiring location. 05:53 AM Follow the iOS prompts to grant that permission. Read the contents of your storage. @Robert WoodsI've been noticing issues where the Authenticator app will not pop-up notification while I'm connected to Wi-Fi but as soon as I disconnect and go to mobile connection, the notification pops-up immediately. I tried to download the MS Authenticator App on my new phone but it's not showing any Approval Alert nor Authentication code. If youre concerned about whats actually backed up, its pretty straightforward. Q: How can I see whichsites are using my identity data? Autofill data is protected with biometrics and passcode: Before you can autofill password on an app or site, Authenticator requires biometric or device passcode. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. "This builds on our continued efforts to bring you closer to what's more important," Panos Panay, Microsoft's chief product officer, said in a blog post announcing the feature. Post your questionto theMicrosoft Authenticator app forumto get help from the community. It shows 8 digit one time passwords. Autofill is not currently available for work or school accounts. Generally, when the message appears that a notification was send to the mobile device, there should be an option to use different verification method, which allows to also choose to enter a 6 digit token that is displayed for this account in the MS Authenticator app. Which has been very aggrivating bc it's prevented me from not just all my important emails, but also from being able to get into my HP Desktop also! As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. Q: Will my users work or school account password get automatically synced? A: Some organizations require Authenticator to work with single sign-on and to protect organizational resources. Much thanks mate! SMS. Restart the device and try again.2. Some work and school accounts require an additional PIN whenever you verify your identity. To make the process easier, we allow you to use your fingerprint instead of entering the PIN. What is SSH Agent Forwarding and How Do You Use It? On Android, Microsoft Authenticator is failing to register for push notifications. 3.If you dont use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. Do you try to delete accounts on Microsoft Beam) I click on "Use Microsoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. The Recovery tool will overwrite the abc@gmail.com account you added to Authenticator on your new phone with the xyz@gmail.com account that exists in your backup. Alternate options for enterprise users include: Setting up the Authenticator forAndroidoriOS. Then, tap Settings and turn on the toggle for Enable push notifications. For example, my employee has accounts from multiple enterprises or schools in their Authenticator app. We found that theres no way to export all your accounts, and then import them onto a new phone. Passwords on the device are encrypted: Passwords on device are encrypted, and encryption/decryption keys are never stored and always generated when needed. Passwords are only decrypted when user wants to, that is, during autofill or when user wants to see the password, both of which require biometric or PIN. Heres how to move your 2FA accounts if you useMicrosoft Authenticator. How-To Geek is where you turn when you want experts to explain technology. Passwords are synced over an SSL-protected HTTPS connection, which helps prevent an attacker from eavesdropping on sensitive data when it is being synced. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. A:SelecttheI cant see numberoptiononthenotificationsoyoucanseethesign-inscreenandthenumberyouneedtoselect. Users can manage their viewing preferences without having to interrupt their daily routines by allowing you to make changes to their viewing habits. Authenticate through Microsoft Authentication App by clicking approve when notification pop up. https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-hel Microsoft Authenticator app has stopped displaying the approve/deny message, Check if your devices get notifications when the app is open or closed, Check if the verification codes in the app are working when notification doesn't, Check if notification through a mobile app is enabled or disabled. Want CNET to notify you of price drops and the latest stories? Unfortunately, there's no guarantee that App Lock will stop someone from accessing Authenticator. A: This is a known issue on iOS 13+. What is the version of Microsoft Authenticator APP? How to Use Cron With Your Docker Containers, How to Check If Your Server Is Vulnerable to the log4j Java Exploit (Log4Shell), How to Pass Environment Variables to Docker Containers, How to Use Docker to Containerize PHP and Apache, How to Use State in Functional React Components, How to Restart Kubernetes Pods With Kubectl, How to Find Your Apache Configuration Folder, How to Assign a Static IP to a Docker Container, How to Get Started With Portainer, a Web UI for Docker, How to Configure Cache-Control Headers in NGINX, How Does Git Reset Actually Work? Follow the Android prompts to grant that permission. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. A push notification authentication is a notification that is sent to a users device in order to confirm their identity. It then hashes the data using SHA-512, and adds it to the JWE before storing the whole file and Key ID in your account. This is the only way to fix it. Maybe it was turning off wifi. If you still have trouble, check these settings: Make sure the device requires a PIN or biometric to unlock. This will remove passwords and other autofill data from the device. Not sure why but much less of a problem than not receiving the request. A: Yes, Autofill for yourpersonal Microsoft accountsnow works for most enterprise users even when a work or school account is added to the Authenticator app. Based on my knowledge, if you want to older version APP, you could download apk file and install it. This minimaldata is needed to keep the app updated and secure. All Rights Reserved. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. This type of notification is often used by banks and other financial institutions in order to protect their customers information. What should I do? If you want to change setting for MFA for a work/school account, go to https://aka.ms/mfasetupand log in with your work account. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. A: This most-likely happens because your sign-in and your mail app are occurring across two different apps, causing the initial background sign-in process to stop working and to fail. Old Microsoft account authentication app was perfectly working. You can review guidance on how to set up MFA for personal accounts here:Microsoft account security info & verification codes- and at the end of the article you find links to the correct community and support options. The accounts that were backed up from your old phone will be transferred to your new phone. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. Shop your favorite products and well find the best deal with a single click. Q: What data does the Authenticator collect and store on my behalf and how can I delete this data? Find out more about the Microsoft MVP Award Program. If you want to completely uninstall the app, you need to first unregister the app in the app settings. A: Tap the account tile for the account youd like to remove from the app to view the account full screen. @Eli Shlomo, for the benefit of other readers: My approval notifications was not working on Android 9.0, because "Company Portal" application was being shut down by my phone battery optimization app, in the background. A: Reach out to your admin and let them know youre prevented from adding your account to Authenticator because of a uniqueness validation issue. I would suggest you contact Microsoft support directly - Contact Us - Microsoft Support- if you can't get access to a browser where you can log in to account.microsoft.com and use the available options to reset your authentication methods. but the amazing thing is they can reach other web-pages like google or Yahoo. You have to re-create your 2FA accounts on your new phone manually. A: The Authenticator app collects your GPS information to determine what country you are located in. How do I set up my accounts in Authenticator again? Unfortunately I uninstalled old Microsoft Account app (that was perfectly working and where I always received the notifications) when I upgraded to MS Authenticator. Once youve removed all the accounts from Authenticator on your old phone, you can remove the app, as well. A: Activity notifications are sent to Authenticator immediately whenever a change is made to your personal Microsoft accounts, helping to keep you more secure. This affects both personal and work/school accounts. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. Please try the above suggestion and if there's any update, feel free to let us know. Answer. To do this, open the Microsoft Authenticator app and tap the menu icon (three dots in the upper right corner). To use Microsoft Authenticator, you need to first enable it on your Android device. iPhones also require that you have an iCloud account. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Q: What ifAutofillis not available for me in Settings? The scenario happens when you are trying to sign into an application or service, and you are notified by the iOS Authenticator app and approve. A: Your org might require you to register the device to track access to secured resources, such as files and apps. Receive data from the internet. Finally, add the account again and turn authenticator backup back on again. Sorry for the late reply -- can you go into the phone's settings and look for the app settings for Microsoft Authenticator (or just Authenticator) and make sure that notifications are enabled there? by The one exception to this restriction is when your employee or student adds their work or school account into Microsoft cloud-based two-step verification as anexternal or third-party account. I ended up giving up and completely removing the add and setting up MFA on the device from scratch. May 31, 2022 . Notifications won't work for third-party accounts, like Google or Facebook. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. For example, if you're Katy signing in to your Contoso account, you'd tap the account tile and then use the verification code 895823. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. I have my new number on Microsoft account for 2 years now and my work have my new number saved in their system for the same period of time so I have no idea why my old number is in there. Please remember to mark the replies as answers if they help. To do this, open Microsoft Authenticator. This allows you to quickly and easily verify that the sign-in is legitimate, and helps to keep your accounts safe from unauthorized access. Q: When I try to add my account, I get an error message saying The account you're trying to add is not valid at this time. A: No, notifications only work with Microsoft accounts and Azure Active Directory accounts. The feature is part of a wider set of updates to Microsoft's Windows 11 software to power PCs, which released about a year and a half ago. Personal use works every time. To switch your personal account over to notifications, you'll have to re-register your device with the account. To remove the app from a device using a work or school Microsoft account, go to the two-step verification area of either yourMy Apps pageor your organization's company portal to turn off verification for your old device. Check if the verification codes in the app are working when notification doesn't. Check if notification through a mobile app is enabled or disabled. A: No. Then sign on with recovery account to do the restore. I also cannot find a code to enter on my laptop from the app. What are the steps? You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Exact same problem here. Don't give them the code - they're trying to break into your account and are stuck at the verification prompt. Youll be asked to sign in to the Microsoft account you used for the backup on your old phone. I had to white-list "Company Portal" application in the battery settings (both Android settings & DuraSpeed application settings, that comes with my version of Android by default). A: If you need help adding your personal Microsoft account to Microsoft Authenticator, please visit our Microsoft account help page How to use Microsoft Authenticator. My phone have been stolen, I had work account logged in there. Theprompt reappears after3seconds,andyoucanselectthecorrectnumberthen. There are a few steps you need to follow in order to get Microsoft Authenticator to push notifications. There is no other method that I can possibly proceed with. Dont allow: If you select this option, youll be blocked from accessing the resource. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. Next, youll need to install Microsoft Authenticator on your new phone. This behavior doesn't make sense to me. It works for me. You must have an Authenticator app installed on your device in order to use it. If you have an Apple device, the ID.me Authenticator app is the best option. If you change your mind, you will need to go to Settings and manually enable the permission. You might need to talk to your service provider to help with the Android or Apple notifications channel. When I go back to the iOS app, I get stuck. Reinstalling doesn't work either. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Q: Why does the number next to the code keep counting down? This does not sound like a problem specific to CSP Partners where this community is set up for, but more like a problem with a personal Microsoft Account outside of the scope of this forum. I had to start app every now and then to get the MFA approval notifications, despite battery saver off for this app. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. Authenticator APP and re-add accounts to APP? Q: Why am I getting notifications about my account activity? When the app is closed, I don't get notifications. Non-personally identifiable usage data, such as aggregate details about success or failure of important operations that are used to detect decreased reliability and bugs. Not sure if that would help, but I had the same issue since today - the reason was the settings in the Additional Security Verification - Iwasset to "Use verification code from my app" instead of "Notify me through app" - First, you need to have the Authenticator app installed on your mobile device. If you are still not able to add your account, please reach out to your admin. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Push notification authentication validates login attempts by sending access requests to a mobile device that has been linked to the system. Strong authentication is needed by Authenticator app: Signing into Authenticator requires a second step. These modes can prevent apps from sending notifications. To remove the app from a device using a personal Microsoft account, go to the two-step verification area of yourAccount Securitypage and choose to turn off verification for your old device. Use the faceID or fingerprintto unlock the device after restart, then try to re-enable passwordless for the account in Microsoft Authenticator. A: The codes don't require you to be on the Internet or connected to data, so you don't need phone service to sign in. In the Backup section, toggle-On Cloud Backup on an Android phone, or iCloud Backup on an iPhone. The Authenticator app, which works in conjunction with a number of MFA tools, allows you to sign into your online accounts using a code generated by the app. Then sign on with recovery account to do the restore. Q: I am having trouble adding my personal account to Microsoft Authenticator. Only someone with access to your phone should be able to get your verification code. You'll use these codes as single-use password to verify that you are who you say you are. Control vibration. If you are still not able to add your account, please reach out to your admin. We select and review products independently. The specific permissions you see will depend on the type of phone you have. After that, you should start receiving push notifications from the Authenticator app. Q: How do I remove an account from the app? Q: Are Apple Watch or Android wearable devices supported for Authenticator?
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